联合国：2020年电子政务调查(英文 364 页)

---

Contents

1. Global Trends in E-Government 1

2. Regional E-Government Development and the Performance of Country Groupings 37

3. Regional Challenges and Opportunities 63

4. Local E-Government Development in Cities and Human Settlements 87

5. E-participation 115

6. Towards Data-Centric E-Government 145

7. Capacities for Digital Government Transformation 179

8. Addendum - E-Government during the COVID-19 pandemic: Policy insights and the way forward 215

Annexes 231

Boxes

Figures

Figure 5.12 by region, 2020 129

Tables

Annex Tables