欧盟2017年电子政务基准报告(英文 190 页)

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Table of contents

EXECUTIVE SUMMARY 11

1. INTRODUCTION 16

2. MEASURING EGOVERNMENT 20

PART ONE: A BIRD’S EYE VIEW ON EGOVERNMENT PROGRESS IN EUROPE 27

3. SYNTHESIS OF TOP-LEVEL BENCHMARKS 28

3.1. Overview of results for the top-level benchmarks 28

3.2. User Centricity 32

3.3. Transparency 42

3.4. Cross-border Mobility 51

3.5. Key Enablers 54

3.6. Key findings 60

PART TWO: DEEP DIVE INTO THE LIFE EVENTS 63

4. STARTING UP A BUSINESS AND EARLY TRADING OPERATIONS 64

5. FAMILY 77

6. LOSING AND FINDING A JOB 87

7. STUDYING 97

8. THE EXPLORATIVE BENCHLEARNING PERSPECTIVE 107

ANNEX I: RELATIVE INDICATORS 132

ANNEX II: LONG LIST OF GOOD PRACTICES 136

Figure 52: Country ranking in life event Job - average of top level benchmarks